Alexa, Ring, Sky or the telly misbehaving? We speak fluent gadget.
Sky Stream turns up with no engineer. Alexa sulks when the broadband changes. The doorbell drops off the Wi-Fi. None of it comes with a person — so we are the person. One visit, everything connected and talking, and you shown how it works.
Sound familiar?
Sky Stream arrived in a box
No engineer, no visit — with Sky Stream and Sky Glass you are on your own. We set the puck up, sort the Wi-Fi it depends on, and get the remote, soundbar and apps all behaving.
Alexa stopped responding
Usually the broadband changed and nobody told her. We reconnect every Echo, tidy the duplicate devices in the app, and get the routines running again.
Ring doorbell keeps going offline
Nine times out of ten it is a Wi-Fi reach problem at the front door, not the doorbell. We fix the actual cause — and check the battery and notifications while we are at it.
Everything buffers at night
Fire Stick spinning, Netflix dropping to fuzz. That is a Wi-Fi problem wearing a telly costume — our favourite kind.
New TV, nothing talks to it
Soundbar on one remote, TV on another, apps wanting sign-ins you do not remember. One visit: everything connected, one remote where possible, accounts written down.
Smart heating nobody dares touch
Hive or Nest working, but only for the person who set it up — who may no longer live there. We put it back under household control.
How a visit works
Tell us what is misbehaving and roughly what kit you have — do not worry about the proper names, “the telly box and the doorbell” is fine. We come out, get everything connected and talking, and then the bit most people never get: we show you how it all works, slowly, until you are comfortable. The first hour is a full hour — quick fix, and the rest goes on whatever else in the house is blinking at you.
We are not tied to any brand and we sell no kit on commission. If something genuinely needs replacing we will say so and tell you what to buy — and if it does not, we will tell you that too.
Call-out including the first full hour — then £55 an hour, agreed before we continue. Simple app and account tangles can often be sorted by remote support from £45.
What we set up and fix
Sky Stream and Sky Glass — the self-install boxes Sky does not send an engineer for. Setup, Wi-Fi that can actually feed them, soundbars, remotes, apps and sign-ins.
Alexa and Echo — new speakers, moved house, changed broadband, routines, groups, and the app tidy-up that stops “Kitchen (2)” haunting you.
Ring and video doorbells — installation, dropped connections, notifications on the right phones, sharing with the household.
Smart TVs and streaming sticks — Fire Stick, Chromecast, Apple TV, the apps, the sign-ins, and the picture settings the shop never mentions.
Smart heating and plugs — Hive, Nest, Tado and friends, controlled by the people who actually live in the house.
Most smart-home misery is really Wi-Fi misery underneath — if the problems are house-wide, start with our Wi-Fi installation page.
“Had real problems with my internet and needed help. After countless times contacting service provider the problem still persisted. Stumbled across Home Tech Guys on a web search and promptly organised a time for a visit. It turned out to be my CCTV that was the problem which I would never have thought could be the cause for all the problems. New CCTV box and everything is running smoothly again. Mick was a pleasure to deal with and knows his craft. Highly recommend.”
— Flycaster · Google review
“Exceptional service and timeframes. Completely sorted all my phone issues out. Highly recommended!”
— Terry Pattinson · Google review
“Mick at Home Tech Guys came out to us in Menston to sort a WiFi issue. All sorted, running faster than ever. Highly recommend. Cheers guys.”
— Tom Whitfield, Menston · Google review
Common smart home questions
Sky did not send an engineer — is that normal?
For Sky Stream and Sky Glass, yes — they are self-install by design, which is fine until the Wi-Fi, the soundbar or the sign-ins do not cooperate. That is exactly the visit we do.
My Ring doorbell keeps disconnecting — is it faulty?
Usually not — the Wi-Fi simply does not reach the front door reliably. We measure the signal where the doorbell lives and fix the cause rather than the symptom.
Alexa stopped working when we changed broadband — why?
Every Echo remembers the old network. Each one needs introducing to the new one — fiddly the first time, quick when you have done it hundreds of times. We do the lot in one visit.
Can you show us how to use it, not just set it up?
That is the point of the full first hour. We stay until you are comfortable, and we leave the important bits written down.
Do you sell smart home kit?
No — and that is deliberate. We tell you what is worth buying and what is not, then you buy it wherever is cheapest and we make it work.
Book a visit
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